Customer service software company, Zendesk, has appointed Matthias Göhler to its team in EMEA as regional Chief Technology Officer. Following the appointment of Peter Lorant as COO EMEA just over one year ago, the region has continued to thrive, and Matthias’ appointment demonstrates ambition to maintain strong growth.
Based in Mannheim, Germany, Matthias will work closely with customers and lead the development of Zendesk’s technology needs and vision in the region, which contributed 29% of global revenue as of its most recently reported financial results (Q2 FY21).
Matthias joins Zendesk from SAP where he spent the last 10+ years in their Customer Experience practice, heading industries. In this role, Matthias built up an industry portfolio for CX, driving industries end-to-end: from overall industry strategy to product development and go-to-market. He engaged with partners and analysts, serving as a trusted advisor to key customers and acting as spokesperson for SAP CX. Prior to SAP, Matthias worked with Gemini Consulting with their strategy practice.
Adrian McDermott, global CTO, Zendesk