Nokia has selected Tutela, an independent mobile quality measurement company, to provide key insights into mobile user experience globally. The agreement, announced today, will provide Nokia with access to Tutela’s crowdsourced data from over 300 million mobile phones worldwide.
This data will enable Nokia to help operators understand how users are experiencing the network, and inform future network improvement strategy such as increasing coverage and capacity.
Crowdsourced data deliver important source of insight into network performance, offering additional perspective on user experience and network quality based on real-world conditions. Combining this insight with Nokia’s existing analytics solutions and services expertise will help to improve the planning and performance optimization of 5G and LTE networks.
Customer experience is increasingly important with the rise of streaming video, mobile gaming, and the advent of new 5G use cases. Tutela provides a comprehensive set of data and valuable insights to help us benchmark and optimize the Quality of Experience.
Ari Kynäslahti, Head of Product Management, Mobile Networks, Nokia