Emotion artificial intelligence (AI) systems are becoming so sophisticated that analyst firm Gartner predicts that, by 2022, personal devices will know more about an individual’s emotional state than his or her own family. And AI is generating multiple disruptive forces that are reshaping the way we interact with personal technologies.
- By 2021, 10% of wearables users will have changed lifestyles, and thereby extend their lifespans by an average of six months.
- By 2020, 60% of personal technology device vendors will use third-party AI cloud services to enhance functionality and services.
- Through 2022, security technology combining machine learning, biometrics and user behavior will reduce passwords to account for less than 10% of all digital authentications.
Emotion AI systems and affective computing are allowing everyday objects to detect, analyze, process and respond to people’s emotional states and moods to provide better context and a more personalized experience. To remain relevant, technology vendors must integrate AI into every aspect of their devices, or face marginalization.