NHS Trust Walsall puts IMImobile’s free eClinic software into practice

Cloud communications provider IMImobile, has launched its eClinic software to NHS trusts for free for a year. The video consultation software allows for patients to see their clinicians via online consultations so that regular health checks and medical reporting can continue even if patients or healthcare professionals are self-isolating.

eClinic also allows clinicians to collaborate and exchange medical opinion, through clinician-to-clinician support and consultation features, meaning communications between colleagues can be maintained and kept private, despite the professional distances created by the coronavirus pandemic.

The eClinic video consultation platform enables clinicians to convert entire clinic lists to virtual appointments. Healthcare workers can also use the platform to immediately assess urgent patients who cannot attend in person – digitally transforming patient care during the pandemic and improving efficiency for NHS trusts.

Walsall Healthcare NHS Trust has already implemented the software in response to COVID-19 and now has 40 clinicians set up to use the system.

We have always felt that a significant number of our patients do not actually need to come to the clinic. During the current pandemic, having a service like eClinic has become a necessity. The clinicians are able to tailor the consultation to patient’s needs, which has resulted in improved clinician satisfaction and hopefully will result in improved patient satisfaction as well.


The clinicians feel that the ability to provide clear instructions to the patient by in-consultation text chat and transferring information leaflets using the file transfer facility makes this consultation mode safer. The ability to share the screen to show the patients their x-rays etc has also proved to be invaluable.

Dr Muhammad Javed, Consultant Paediatrician and CCIO, Walsall Healthcare NHS Trust