IMImobile sees demand increase for contact centre software during COVID crisis

Cloud communications company, IMImobile, has seen an uptake of its contact center software which has enabled remote working during COVID-19 outbreak. Customers including Hertfordshire Partnership University NHS Foundation Trust, Dudley Metropolitan Borough Council and Bouygues Energies & Services have all recently transitioned their office-based contact centers to homeworking due to the lockdown measures introduced by the UK government.

IMImobile strengthened its contact center offering last year through the acquisition of UK-based contact center software provider, Rostrvm. The integrated solution consolidates voice, messaging and social customer service channels into a unified agent console and simplifies contact center operations for businesses and public sector organizations.

With the product and associated infrastructure hosted in the cloud and delivered as a service, contact centers have easily transitioned to working from home without any service interruption.

It has been fantastic that we have been able to transition all 50 of our agents to remote working in a really short space of time. As the mental health service provider for Hertfordshire, it is critical that the lines of communication stayed open without interruption, so we didn’t miss any calls from patients. This crisis has demonstrated that, with the right software, teams are now able to all work from home with ease and this will change the way in which we work in the future

Joanne Osborne, Hertfordshire Partnership University NHS Foundation Trust