Digital transformation firm, Glassbox, has launched its Digital Experience Orchestration and big data analytics solution on Salesforce AppExchange, enabling customers to revolutionize the way customer service departments handle customer queries and complaints.
The platform allows customer service agents to track both real-time and historical session replays from web and mobile devices, enabling them to immediately identify the nature of the queries they receive and how to address them.
Many of Glassbox’s key customers are already using Salesforce, so this integration has been one of our key priorities this year as we continue to significantly scale-up the business. We are working to deploy additional use cases that will significantly help global enterprises manage their digital customers.
Yoav Schreiber, COO at Glassbox