Uberall & Trustpilot integrate to manage customer reviews across multiple locations

Location marketing firm, Uberall, has integrated with review platform, Trustpilot.  Clients that currently use Trustpilot and Uberall can now manage and respond to Trustpilot’s new Local feedback from directly within Uberall, giving businesses a clearer overview of customer loyalty in every store or location.

Uberall’s all-in-one platform gives multi-location businesses central control of their digital presence and online reputation per location, providing a consistent and accurate digital brand footprint. By enabling businesses to easily manage interactions at the location-level in real-time on more than 125 digital platforms — including websites, mobile apps, store locators, search engines, maps, social media, and voice assistants — Uberall helps capture new customers and maximise revenue for every location.

Every month, consumers post more than one million reviews on Trustpilot. As a result, Trustpilot business customers can access deep insights and analytics from the review content to improve products and services, and to connect with their audiences at scale.

With today’s integration announcement, Trustpilot customers which also use Uberall will now be able to access, respond to and manage reviews within Uberall. In doing so, Trustpilot and Uberall are simplifying reputation management for business users, while ensuring timely and effective engagement with customers to strengthen brand awareness, customer loyalty and retention.

As our multi-location customer base has exploded, we wanted to broaden our review management ecosystem to make it even easier to evaluate, analyse and reply to consumer feedback from one centralised location. This is why we have partnered with Uberall, who is a proven leader in this space, with one of the most popular review management tools in the market.

Peter Simpson, Global Head of Partnerships, Trustpilot

By allowing Uberall users to analyse and respond to Trustpilot brand reviews directly, across locations, we streamline their review workflow and management process. This expands the high-value listings optimisation and reputation services we offer and reinforces our identity as an all-in-one location marketing solution.

Lex ten Veen, EVP Strategic Partnerships, Uberall