Cloud communications for mobile customer engagement company, Sinch, has been recognized as a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (“CPaaS”) 2021 Vendor Assessment (doc #US46746221, May 2021). The report represents Sinch as a company with a “significantly balanced voice and messaging portfolio”.
A report excerpt is available here.
The IDC MarketScape report profiled Sinch’s CPaaS strengths, including its strong foundation for reliable and quality service delivery. The firm recommends Sinch for global companies that require reliable, robust, programmable customer engagement messaging and voice APIs for their cloud communications technology stack.
The report also highlights Sinch’s recent stream of market activity, describing how the company spent approximately $500 million to acquire several major players in the cloud communications space over the past year, including SAP Digital Interconnect, Wavy, ACL Mobile and Chatlayer BV. It also details Sinch’s $1.14B acquisition of voice communications provider Inteliquent, stating how the merger provides Sinch with a “rich portfolio of voice and collaboration services that cover all the major U.S. markets”, while projecting Sinch’s annual revenues to approach $1.5 billion by mid-2021.
Courtney Munroe, research vice president of Worldwide Telecommunications Research, IDC