Omnichannel communications company, Mitto, has launched Mitto Conversations, a tool that enables brands to manage omnichannel customer communications within a single pre-built, no-code platform. It also provides a single unified inbox for all customer engagement channels and a wide range of content, including messaging, videos and emojis, giving brands the channel and content flexibility required to effectively engage consumers.
Mitto Conversations supports most major chat and messaging apps, such as WhatsApp, Facebook Messenger, Apple Business Chat and SMS. The no-code web-based UI does not require API integration, weaving into any technology platform and workflow – including CRM tools.
According to Mitto the platform will appeal to anyone from customer support to experience teams, giving them access to a single tool and a variety of communications channels to immediately reach and interact with customers for more natural, personalized two-way conversations.
As customer attention moves towards the channels they feel most comfortable with, brands today are challenged with meeting customers wherever they are, not where brands want them to be. This is why we built Mitto Conversations, to give brands of all sizes an easy-to-use, pre-built interface that provides the flexibility and ease to have meaningful, secure and personalized conversations with their customers anywhere they are while maintaining the consistent brand voice an omnichannel engagement strategy enables.
Andrea Giacomini, CEO of Mitto