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Twilio: 92% of UK businesses will increase or maintain digital customer engagement spend in 2021

Cloud communications platform, Twilio, has released its annual State of Customer Engagement Report, which delves into businesses’ spend and behaviour

Cloud communications platform, Twilio, has published the findings of new research analysing British consumers’ views on what good customer engagement

COVID-19 has accelerated companies’ digital communications strategy by an average of 6 years according to cloud communications platform, Twilio, and

Mobile messaging has had a big year, OTT chat apps like WhatsApp have made their enterprise play, while RCS messaging