Adjust & App Annie: Mobile banking apps have highest user loyalty

Mobile measurement, fraud prevention firm, Adjust, thas released The Mobile Finance Report 2019 with App Annie. It highlights the high-growth markets for banking apps and details the benchmarks and metrics marketers must aim for, to acquire and retain high-value audiences.

APAC is the leader in finance app use globally, but western markets are poised for impressive growth. Finance app downloads in the region, driven by the uptake of super apps such as WeChat and Alipay, have grown by nearly 4x in just four years. Downloads have jumped from 383 million in 2014, to peak at 1.84 billion in 2018.

App uptake in Europe and North America is in the early stages of a powerful growth trajectory. This strong momentum, fueled by increased consumer interest in mobile-only app banks and frictionless financial services, suggests these regions are on the “cusp of exponential growth.”

Finance apps have had an enormous growth spurt over the last four years. But huge download numbers don’t always translate into loyalty. It’s all about using analytics to anticipate user needs, defining and targeting customer segments, and building deep relationships with every single user.

Paul H. Müller, co-founder and CTO, Adjust

Finance apps retain long and strong

Nearly one-third (32%) of users return on Day 1, and 15% are still using the app by Day 30. Compared to 15 app verticals, Banking apps come in a strong third, with a Day 30 retention rate trailing only News (18%) and Music (17%).

Overall, banking app performance is far more consistent — and less erratic — than many other app verticals. The retention curve for banking apps reveals ample opportunities to re-engage and retarget users early in the life cycle who are showing signs they may lapse.

Payment apps are driving the next wave of financial innovation

Payment app uptake is strong; however, moderate retention rates suggest marketers would do well to use more channels and approaches to activate and motivate their audiences. An analysis of retention rates across 15 app categories shows Payment apps have room to grow.

Given the growth and retention rates we’re seeing for finance apps, mobile is becoming the de facto channel for managing money. The winning apps will be those that offer users simple in-app onboarding, intuitive UX, strong security, and a more personalized experience.

Danielle Levitas, EVP Global Marketing and Insight, App Annie.



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