[Report] Mapping the Future of Enterprise Messaging: SMS, RCS and Chat Bots

Ovum’s Enterprise Messaging Survey 2017, conducted in partnership with cloud communications provider CLX Communications and its subsidiary mobile solutions provider, Symsoft, surveys 100 companies in seven countries on their use of and attitudes toward SMS, enhanced SMS/advanced messaging services, and chat bots.

Respondents came from seven countries: Brazil, China, France, Germany, India, the UK, and the US. The survey was conducted in May 2017, across multiple industry verticals, with the highest proportion of respondents’ organizations coming from the business/professional services, media/internet, retail/ wholesale, travel and hospitality, and manufacturing sectors.

Report Authors: Pamela Clark-Dickson, practice leader, Ovum’s Consumer Services and Neha Dharia, senior analyst, Ovum’s Consumer Services. 15 Pages / download here. 

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