Burger restaurant chain, Byron, has partnered with Flyt, to become the first fast food outlet in the UK to roll out a new payment bot to its sites which allows customers to pay for their bill using Facebook Messenger.
Customers simply open Facebook Messenger, select the Byron restaurant location and enter their table number. The bill is recalled from the POS system and displayed in Messenger for the customer to approve and pay with one click.
The tech can be bought directly from Flyt, or alternatively via software developers that use Flyt’s platform to create their own Facebook Messenger-powered payment bots.
The bot was first piloted by UK restaurant chain Wahaca earlier this year and it accounted for up to 14.5% of payments in the restaurant, with a peak conversion rate of 69%.
Most pay-at-table experiences are app-powered so the diner has to download the restaurant’s app in order to pay. But this bot makes pay-at-table easily accessible as Facebook Messenger has 1.3 billion monthly active users worldwide. It’s the perfect example of how relatively simple tech can be used to improve the customer experience and draw more people to your restaurant.
Tom Weaver, CEO, Flyt