IMImobile customers can use Apple Business Chat to schedule appointments, receive customer service assistance and complete purchases securely with just a touch via Apple Pay, right from within Messages. With Business Chat, customers can always reach a live person and are always in control of whether they share any contact information with a business.
To start an Apple Business Chat, customers can click the ‘Chat with Messages’ button on an IMImobile customer’s website or in their iOS app. A conversation with the brand’s agents will open instantly in the Messages app, and users can take their time responding when it’s convenient.
Apple Business Chat is now available to users and businesses in Australia, Canada, France, Germany, Hong Kong, Italy, Japan, Singapore, Switzerland, UK and US, and is built into iOS 11.3 and higher.