Based in London, initially formed in 2003, Conversity helps retail, telecommunications and consumer brands to replace inconsistent, fragmented customer journeys with personalised and consistent journeys that drive conversion, retention and customer satisfaction with their intelligent guided selling platform RIPPLÔ.
RIPPL provides real-time personalised recommendations to consumers, simplifying complex journeys on any channel or across the omnichannel. It is proven to increase employee engagement, sales conversion and customer satisfaction. Built by guided-selling experts, it’s modular, easy to integrate, and delivered as-a-service, so it will grow and adapt as needs evolve with no capex or technology refresh to worry about.
Only RIPPL has 10 years of customer journey experience built in, is highly configurable to respond quickly to business change, offers a fast time to market with proven customer KPI improvement and ROI. Their expertise has been used to continually improve RIPPL and make it a best-of-breed solution for companies looking to increase customer conversion and satisfaction across all their sales channels.
Conversity is, ISO accredited since 2013, and has won the UK Government TSB Innovative Award for solution innovation and roadmap in 2015.