[Sinch eBook] Customer Engagement and RCS Messaging

Part three of four in the Sinch eBook series takes an in depth look at RCS and enterprise messaging. It provides essential reading on the trends that are helping to form the RCS market today as it progresses from the innovation stage into a mainstream channel for any enterprise serious about customer communication.

  • RCS and customer service – Tim Green, mobile influencer and editor
  • Is RCS the new brand champion? – Nick Lane, principal analyst, Mobilesquared
  • RCS Messaging versus OTT chat apps (it’s all a question of standards) – Robert Gerstmann, co-founder and chief evangelist at Sinch
  • Plus use cases, stats and insights that frame the RCS trajectory

Author: Sinch / 24 pages / download here